Verity

Terms of Service

Last updated 16 September 2026.

These terms are the agreement between you and Verity for use of the Verity app and the website https://veritywomen.com.

Please read them with the Privacy Policy at https://veritywomen.com/privacy. Together they explain what Verity is, what it is not, and how your information is handled.

1. Agreement

Verity is operated by its founders, Pierre van Rooyen and Elvera Van Rooyen, as an unincorporated venture (no company registration number yet). They trade as Verity. In these terms, “we”, “us” and “Verity” mean those founders.

The app is Verity (iOS bundle id com.veritywomen.app, Android package app.verity.mobile). The in-app guide is Vera. Tagline: Your body’s truth, in your hands.

By creating an account, ticking the onboarding boxes, or using the app, you accept these terms. If you do not agree, do not use Verity.

We may update these terms. The date at the top is the latest version. For a material change we will tell you in the app or by email where we can. If you keep using Verity after a change takes effect, you accept the new terms — unless the law in your country says we need a fresh agreement, in which case we will ask.

Contact: support@veritywomen.com · privacy: privacy@veritywomen.com · https://veritywomen.com This document: https://veritywomen.com/terms A postal street address is available on request from privacy@veritywomen.com.

2. You must be 18 or older

You must be 18 or older to use Verity.

That matches onboarding (a box you tick yourself; it is not pre-ticked), the store age rating, and the Privacy Policy. Do not create an account for a child. Do not invite a support person who is under 18.

If we learn someone under 18 is using Verity, we will end that use and delete the data.

3. Verity is not medical care

Verity is a personal wellness and health-tracking app. It is not a medical device.

Nothing in Verity is medical advice, a diagnosis, or treatment. Vera is not a licensed healthcare professional. Always consult a qualified healthcare provider before you change how you manage your health, your HRT, or any medicine.

You are responsible for your own health decisions. Do not use Verity to decide a medication or a dose.

Insights, trends, supplement information, doctor-report summaries, curated Q&A answers and live Vera answers are general information. They are not personal medical advice. They may not fit you.

We do not promise that the app, the evidence library, or Vera is complete, up to date for your situation, or a substitute for a clinician who has examined you.

4. Emergencies

Verity is not for emergencies and is not an emergency service.

If you think you are having a medical emergency, or you might harm yourself or someone else, contact your local emergency services or a healthcare professional immediately. Use a real person who can help.

If a live Ask Vera question looks like a crisis, a request for a medication dose, or otherwise unsafe, our server stops it. The question never reaches the AI model, is not stored as a conversation, and does not use up a question. You may see in-chat crisis guidance. That guidance is information only. It is not treatment, and it is not a replacement for calling for help.

Browsing the ready answers is not a crisis screen. Do not wait on Verity if you need urgent help.

5. Vera — two different things

Vera has two surfaces. They are not the same, and they must not be described as the same.

A. Ready answers (Ask Vera)

You tap a question. You get a pre-written answer from a cited evidence library, served on your device. There is no AI model in this path. The answer does not need a network call.

Those articles are general educational information from cited sources. A clinician review is underway. They are not currently clinician-signed in the production app. They are not medical advice, not a diagnosis, and not a prescription.

You do not need an account to read them. They do not use the monthly live-question allowance.

Every answer you should treat as general information to discuss with your own clinician.

B. Live Ask Vera (optional, uses AI)

Live Ask Vera is on. You type a question in your own words.

  • The app sends the question to the Verity API in the EU, which sends it to OpenRouter (a third-party AI service, typically on US infrastructure) so a language model can draft an answer. We use OpenRouter’s Zero Data Retention setting and we block providers that train on prompts. We do not have a signed data-processing agreement with OpenRouter. Live Ask Vera is not medical advice and is not a medical device.
  • A little profile context goes with it (age, life stage, HRT status, recent symptoms, how you have been eating) — not your name or email.
  • You need an account.
  • Extra consent ticks appear before your first live question: that Vera is AI, not a doctor, and can be wrong; and that the question is sent to our AI provider. None of those ticks is pre-ticked.
  • Monthly allowance (calendar month, counted in UTC): 15 live questions. If you hit the wall mid-conversation, you may get up to five extra replies in the thread that is already open. That grace does not start a new thread and does not roll into next month.
  • There is no paid plan and no in-app purchase.
  • Ready Q&A taps do not count against the allowance. Crisis, dose and uncovered questions that never reach the model do not count. A failed call must not invent a fake answer; you should see that Vera is unavailable.
  • Live answers are AI-generated. They can be wrong. They are not clinician-reviewed. They may miss your history, your medicines, or the latest guideline for you.

Do not rely on Vera — either surface — as your doctor.

6. Support person

Support-person mode lets you invite someone you trust (a partner, a sister, a friend) to note how you seemed.

How it works

  • You send a one-time code (it lasts about three days). They install Verity and enter the code. They can start without making their own email login; they still have to accept the same kind of 18+, privacy and terms boxes you did.
  • Default: they see nothing of your health record. You opt in by category. The categories are: symptoms, sleep and energy, cycle, and HRT.
  • They can add notes you can read. Those notes can appear on your Home, in trends, and on your doctor report.
  • Vera chats, the health-background survey, and documents are not shared. There is no switch for them.
  • Either of you can end the link. Ending it stops further sharing and stops new notes.

After a revoke

  • Notes already written about you stay in your record.
  • You can delete a note. You cannot edit a note someone else wrote.
  • If you delete your account, notes about you go with your record.
  • If they delete their account, the notes they wrote about you are removed too.

Only invite someone you trust. Do not use this mode to monitor, coerce, or harm anyone. Doing so is a serious misuse of Verity and may be unlawful. We may end access if we believe it is being used that way.

Observations are personal information about the person they describe. They are handled as described in the Privacy Policy.

7. Your content and our content

Your content. You keep ownership of the data you enter: logs, notes, photos on the phone, documents on the phone, questions you type.

You grant us the limited permission we need to store and process that content to provide Verity, as described in the Privacy Policy — including a cloud copy of logs, HRT and profile if you create an account, and sending a live question to OpenRouter if you use live Ask Vera.

You promise that content you enter is yours to enter, and that notes you write about another person are written with the care that person’s health information deserves.

Export. You can export a JSON copy of what Verity holds for you (Settings → Privacy & data).

Our content. The Verity app, the Vera name and voice, the evidence library text, branding, design, and software are ours (or our licensors’). You may use them in the app for your own personal, non-commercial health tracking. You may not copy, scrape, resell, or reverse-engineer them, except where the law gives you a right we cannot take away.

Doctor report and shares. If you share a PDF or an export, you choose where it goes. That other app’s terms apply to the copy you send.

8. Acceptable use

You agree not to:

  • use Verity if you are under 18;
  • use Verity for anything unlawful;
  • try to break security, probe the API, or reach another person’s record;
  • scrape, harvest, or bulk-copy the evidence library, Vera answers, or other users’ data;
  • introduce malware or overload the service;
  • use support-person mode to monitor, coerce, or harm anyone;
  • present Vera’s answers as a diagnosis, a prescription, or your clinician’s opinion;
  • pretend to be Verity or Vera, or misuse our branding;
  • buy, sell, or share login details;
  • use an automated system to drain the live-question allowance.

We may suspend or end access if you do these things, or to protect you, other users, or the service.

9. What is included

There is no paid plan and no in-app purchase. Nothing in Verity is for sale in the Apple App Store or Google Play.

Live Ask Vera uses a monthly question allowance (section 5). Ready Q&A answers do not use that allowance and do not need an account.

10. Liability

Verity is a wellness app, provided as is.

We work to keep it available and accurate, but we do not promise that it will always be up, that every insight or Vera answer will be right for you, or that the evidence library has finished clinical sign-off.

We are not liable for health or other decisions you make based on the app, for live AI answers that are wrong, for information you share with a support person or a clinician, or for delays and failures outside our reasonable control (for example a phone, an app store, a network, or OpenRouter being down).

To the extent the law allows, we are not liable for indirect or consequential loss.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded. That includes liability under South Africa’s Consumer Protection Act where it applies, and any other mandatory consumer right in your country. If a part of these terms is not allowed where you live, that part does not apply; the rest still does.

11. Termination

You can stop using Verity at any time. You can delete your account in Settings → Privacy & data by typing DELETE. That wipes your server rows, your sign-in, and the on-device store. It is usually immediate and is completed well within 30 days. Details are in the Privacy Policy.

We may suspend or end access if you breach these terms, if we have to for law or safety, or if we shut Verity down. If we shut the service down we will give reasonable notice where we can.

Signing out is not deletion. Your cloud copy stays until you delete the account.

After termination, the Privacy Policy still governs what happens to data. Sections that by their nature should survive (including this section, liability, and governing law) survive.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-laws rules. Disputes may be brought in the courts of South Africa.

Mandatory consumer and data-protection rights are preserved. Nothing here takes away rights that the consumer-protection or data-protection law of your own country requires to be available to you. You may bring a claim in the courts of your country where local law so requires.

If you are a South African consumer, the Consumer Protection Act applies to the extent it says it does. If you are in the EEA or UK, local consumer law and the GDPR/UK GDPR may also apply. If you are in the United States, we still do not sell your health data; these terms are not a full US-state legal programme.

13. Changes and contact

We may update these terms as Verity evolves. We will notify you of material changes.

Support: support@veritywomen.com Privacy / Information Officer (Elvera Van Rooyen): privacy@veritywomen.com Site: https://veritywomen.com

A postal street address is available on request from privacy@veritywomen.com.